- Nextiva support or outage how to#
- Nextiva support or outage android#
- Nextiva support or outage professional#
However, I wanted to rely on the Windows and Android apps. The service itself (once configured properly) mostly worked fine and if you're using physical phones your experience may be different. I have a computer background and still found it confusing. The online configuration is daunting and not something the average user should venture into.
Customer support since then has been a mixed bag. Tech support in that case was prompt and thorough, although they never did call back as promised to make sure everything was fixed. Shortly after activating, a tech "cleaned up" some settings in my configuration which completely disabled my service. The sales and initial implementation were fine. WeĪcceptable Service Experience Totally Let Down By Apps We are comfortable with their service, and their team.
Nextiva support or outage professional#
It’s like a top overview of your call data.ĥ.) From our first sale’s call to when we call now, everyone has been professional and polite at Nextiva. You can see the various data regarding your calls and do business adjustments. It provides you with all the data that you need to analyze your calls. The whole concept of a VoIP phone system can be intimating, but the on-boarding process made it a lot smoother and easy for our IT department.Ĥ.) A neat feature that we just started to use is Nextiva Analytics. It's gave all our employees the ability to chat with each other on the app and eliminated the need to text on a personal cell phone.ģ.) So far if we have any questions, we have a support representative that we can email or call with any questions. The app has added a new communication layer for our business.
Nextiva support or outage how to#
After a week of using the NextOs they all understand how to use the phone, and the app. We have several employees that range from their mid-20s to 50s.
Every call has been crystal clear, and no dropped calls.Ģ.) Easy to use for our company. The quality of the service is great, too. We had no department structure regarding calls, and they were being answered by the closest person to the main phone in their department. Before using a VoIP service, our whole system was a mess. Now, phone calls are going to the right individual in their department. What a difference a new system can make on your business. In partnering with the "Conference of Champions," Nextiva is connecting champions in business and education with its business communications platform.ġ. In 2020, Nextiva announced a partnership with the Pac-12 as the Official Communications Partner of the conference and the athletic departments of its 12 member universities. Nextiva also offers solutions that comply with PCI and HIPAA. Nextiva’s data centers are ISO/IEC 20071 certified, and its platform is compliant with SOC 2.
In fact, Nextiva has had zero outages since 2018 - holding true to its promise of 99.999 percent uptime - all while serving more than 100,000 customers with over 1 billion conversations a year on the most reliable network in the industry.Įnterprises trust Nextiva's platform for its security and integrity. Nextiva prides itself on amazing service and unbeatable reliability. And you can add applications, such as sales and service productivity tools, at any time. It’s easy to set up, use, and manage, so no technical knowledge is required. Intelligence and automation are built-in, so you can focus on helping customers. This helps businesses access the information they need to provide amazing customer experiences and drive business results. The platform brings all communication channels - voice, video, collaboration, SMS, chat, and surveys - together in one place. This helps businesses communicate and build deeper connections with their customers. Nextiva is a platform that brings communications together with business applications, intelligence, and automation.
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